Privacy Policy

Last updated: 31 July 2026

Peptrope respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains what information we may collect, how we use and protect it, and the circumstances in which information may be shared.

1. Information we collect

Depending on how you interact with our website, we may collect information such as:

• Name;
• Email address;
• Phone number;
• Billing details;
• Shipping address;
• Order information;
• Account details;
• Payment-related information;
• Information about website use;
• IP address;
• Browser and device information;
• Information provided through contact forms; and
• Communications between you and Peptrope.

We do not need to receive or store your full payment card details when payment processing is handled by an external payment service provider.

2. How we use information

We may use collected information to:

• Process and fulfil orders;
• Communicate with customers;
• Provide customer support;
• Send updates about orders and shipments;
• Process payments through authorised service providers;
• Prevent fraud and unauthorised activity;
• Maintain website security;
• Improve website performance;
• Understand website use;
• Comply with legal and regulatory obligations; and
• Communicate relevant updates where legally permitted.

3. Payment information

Payments may be processed through external payment service providers.

Payment service providers may collect and process payment information in accordance with their own privacy policies and terms and conditions.

Peptrope does not intentionally request sensitive payment details through unsecured communication channels.

4. Cookies and similar technologies

Peptrope may use cookies and similar technologies to operate the website, remember preferences, analyse traffic, improve functionality and support website security.

For more information, please see our Cookie Policy.

5. Third-party services

We may use external service providers for services such as:

• Payment processing;
• Website hosting;
• Analytics;
• Email delivery;
• Security;
• Shipping and order fulfilment;
• Customer support.

These service providers may process the information necessary to deliver the services they perform for Peptrope.

6. Data security

Peptrope takes reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet connection or electronic storage system can be completely secured or guaranteed to be entirely safe.

7. Data retention

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, business administration, security, dispute resolution and legal or regulatory obligations.

When information is no longer reasonably needed, it may be deleted, anonymised or securely destroyed where appropriate.

8. Marketing communications

Where permitted by applicable law, Peptrope may send promotional or informational communications.

You can unsubscribe from marketing communications using the unsubscribe option provided in the relevant communication or by contacting Peptrope.

Transactional communications, such as order confirmations and important service messages, may still be sent where necessary to fulfil your order or maintain your account.

9. Children's privacy

The Peptrope website and products are not intended for children.

We do not knowingly seek to collect children's personal data for purposes prohibited by applicable law.

10. International data transfers

Depending on the services Peptrope uses, personal data may be processed or stored in countries outside your country of residence.

Where applicable, we take reasonable measures to use service providers and data processing practices appropriate to the nature of the information being processed.

11. Your privacy rights

Depending on applicable law, you may have certain rights concerning your personal data. These may include the right to request access to certain information and to have it corrected or deleted.

Requests may be submitted through Peptrope's available contact channels.

Certain information may need to be retained where necessary for legal, security, accounting or other legitimate purposes.

12. Changes to this Privacy Policy

Peptrope may update this Privacy Policy periodically.

Any changes will be published on this page with an updated effective date.

13. Contact

If you have questions about this Privacy Policy or how Peptrope handles personal data, you can contact us using the contact details listed on our website.